Safer Gambling
Our Commitment to Safer Gambling
Conquer Casino is committed to providing a safe and enjoyable gambling environment for every player. Gambling should always be a form of entertainment, never a source of stress, financial difficulty, or harm. We provide a range of tools, information, and support to help you stay in control of your gambling activity at all times.
We operate under UK Gambling Commission licence 39335, held by ProgressPlay Limited. This licence requires us to meet strict standards for player protection, fair gaming, and responsible business practices. Everything on this page is designed to help you gamble safely and to point you towards support if you ever need it.
Safer Gambling Tools
Conquer Casino provides several tools that give you direct control over your gambling activity. These tools are available in your account settings at any time and take effect immediately or within the specified timeframe.
Deposit Limits
Set a cap on how much you can deposit over a chosen period. You can set daily, weekly, or monthly limits. If you want to decrease a limit, the change takes effect immediately. If you want to increase a limit, there is a cooling-off period before the change is applied. This prevents impulsive decisions to deposit more than you originally planned.
Loss Limits
Cap the net amount you can lose over a set period. Like deposit limits, decreases take effect immediately and increases are subject to a cooling-off period.
Session Time Limits and Reality Checks
Set a maximum session length or request on-screen notifications at regular intervals. Reality checks display how long you’ve been playing and your net position (total deposits minus total withdrawals for the session). These reminders help you keep track of time and spending, especially during longer sessions.
Cool-Off Period
If you want to take a short break from gambling, you can activate a cool-off period. During this time, you will not be able to log in, deposit, or place any bets. Cool-off periods are available in various durations (for example, 24 hours, 7 days, or 30 days). You will not receive any marketing communications during a cool-off period.
Self-Exclusion
If you feel that gambling is becoming a problem, you can self-exclude from Conquer Casino. Self-exclusion closes your account for a minimum period (typically 6 months or longer). During self-exclusion:
- You cannot log in, deposit, or play any games
- All marketing communications are stopped
- Any remaining balance will be returned to you
- You will not be able to reopen your account until the exclusion period has ended
To self-exclude, contact our customer support team via live chat or email. Self-exclusion from Conquer Casino applies only to this site. If you want to exclude yourself from all UKGC-licensed online gambling sites, you should register with GamStop (see below).
Account Closure
If you simply want to close your account without a formal self-exclusion, you can do so at any time by contacting customer support. Any remaining balance will be returned to you.
Recognising Problem Gambling
Gambling becomes a problem when it stops being enjoyable and starts causing harm to you or those around you. It’s not always easy to recognise when gambling habits have changed. The following signs may indicate that gambling is becoming an issue:
- Spending more money or time on gambling than you can afford
- Chasing losses by increasing bets to try to win back money you’ve lost
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when you’re not gambling
- Lying to friends or family about how much you gamble
- Neglecting work, study, or personal responsibilities because of gambling
- Gambling to escape problems, stress, or difficult emotions
- Feeling unable to stop or reduce your gambling even when you want to
- Continuing to gamble despite it causing arguments or relationship difficulties
If you recognise any of these patterns in yourself, please consider using the tools above or reaching out to one of the support organisations listed below. There is no shame in asking for help, and support is available for free.
GamStop: National Self-Exclusion
GamStop is the UK’s national online self-exclusion scheme. When you register with GamStop, you are excluded from all online gambling sites licensed by the UK Gambling Commission, not just Conquer Casino.
- Website: www.gamstop.co.uk
- Exclusion periods: 6 months, 1 year, or 5 years
- Coverage: All UKGC-licensed online gambling operators
- Cost: Free
Once registered, all participating operators are notified and must prevent you from accessing their services. GamStop is a strong step for anyone who wants a complete break from online gambling. It cannot be reversed during the chosen exclusion period.
Support Organisations
| Organisation | What They Offer | Contact |
|---|---|---|
| GamCare | Confidential advice, counselling, live chat, and support groups | 0808 8020 133 (freephone, 24/7) or www.gamcare.org.uk |
| BeGambleAware | Information, advice, and access to treatment services | www.begambleaware.org |
| GamStop | National self-exclusion from all UKGC-licensed gambling sites | www.gamstop.co.uk |
| Gambling Therapy | Online counselling, forums, and support in multiple languages | www.gamblingtherapy.org |
| Gordon Moody | Residential treatment, online therapy, and recovery programmes for severe gambling addiction | www.gordonmoody.org.uk |
| National Gambling Helpline | 24-hour helpline run by GamCare | 0808 8020 133 |
| Citizens Advice | General debt and financial advice if gambling has caused money problems | www.citizensadvice.org.uk |
Protecting Minors
Age Verification
All players must verify their identity and age before they can deposit or withdraw funds. We use electronic identity verification and may request additional documentation (such as a valid photo ID) to confirm that you are 18 or over. Accounts that cannot be verified will be suspended.
Keeping Children Safe Online
- Do not save your login details or passwords on shared devices
- Use parental control software to restrict access to gambling websites. Free tools are available from organisations such as Net Nanny (www.netnanny.com), Qustodio (www.qustodio.com), and your device’s built-in parental controls
- Talk to young people about gambling and why it is restricted to adults
- Keep payment methods secure and do not allow minors access to accounts that can be used for online transactions
Staying in Control: Practical Tips
- Set a budget before you play. Decide what you can afford to lose and stop when you reach that limit. Never gamble with money you need for bills, rent, food, or other essentials
- Set a time limit. Use our session time limit tool or set your own reminder. It’s easy to lose track of time during a gambling session
- Don’t chase losses. Increasing your bets to try to win back money you’ve lost is one of the most common signs of problem gambling. Accept losses as part of the experience and walk away
- Don’t gamble when emotional. Avoid gambling when you’re stressed, upset, angry, or under the influence of alcohol or drugs. Decisions made in these states are more likely to lead to losses and regret
- Take regular breaks. Step away from the screen regularly. Use cool-off periods if you need a longer break
- Keep gambling as entertainment. If gambling stops being fun, stop playing. It should never feel like a necessity or an obligation
- Balance gambling with other activities. Gambling should be one small part of your leisure time, not the main focus
- Understand the games you play. Know the rules, the odds, and the house edge. No strategy or system can guarantee a win. All casino games are designed so the house has a mathematical advantage over time
How We Protect You
Fair Gaming
All games on the site use certified random number generators (RNG) or live dealer equipment that is independently tested and audited. Game outcomes are random and cannot be influenced by the casino or the player. Return to Player (RTP) percentages are published for all games.
Secure Transactions
All financial transactions are processed using SSL encryption to protect your personal and payment data. We support secure payment methods including debit cards, PayPal, Skrill, and bank transfers.
Responsible Marketing
We follow strict advertising standards set by the UKGC and the Advertising Standards Authority (ASA). Our marketing materials are never targeted at minors and always include responsible gambling messaging. We do not send promotional communications to self-excluded or cooled-off players.
Staff Training
Our customer support and marketing teams receive regular training on identifying and responding to signs of problem gambling. If a member of our team notices concerning behaviour on your account, they may reach out to offer support or apply protective measures.
Stake Limits
In line with UKGC regulations effective from April 2025, online slot stake limits are capped at £5 per spin for players aged 25 and over, and £2 per spin for players aged 18-24. These limits are applied automatically across all slot games. Live casino table games follow provider-set stake ranges.
Contact Us
- Live Chat: Available on site
- Email: Available through your account
Useful Links
- GamCare: www.gamcare.org.uk | 0808 8020 133
- BeGambleAware: www.begambleaware.org
- GamStop: www.gamstop.co.uk
- Gambling Therapy: www.gamblingtherapy.org
- Gordon Moody: www.gordonmoody.org.uk
- UK Gambling Commission: www.gamblingcommission.gov.uk
Conquer Casino operates under UKGC licence 39335, held by ProgressPlay Limited.